1 reviews | Active since Nov 2016

17 Nov 2016, 12:33

failed service and irregular pricing

<p>Vodacom SA continues to astound with poor service at ridiculous ******* rates. They have now blanked one of my numbers off their system and expect me to do the work to get it back on my app...of course Im still being charged full rates no doubt. There is an anomalie that can only be described as *****ed that I have found - one can buy data directly at their premium prices but for the same product, if you pay with airtime , is 40% cheaper. Eg for 3gig they charge R300 to buy direct...for the same product it costs R180 if using airtime to purchase. How is this fair or legal for that matter. My primary number of course wont allow the airtime form of payment forcing premium prices all the time. This corporate is raping its customers</p>

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Replies (1)
Vodacom
Vodacom's reply17 Nov 2016, 12:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team