FAILED PORTING, USELESS SERVICES, NO ACCOUTABILITY.

Item: Vodacom
Rating: 1
Author: Leon R

Hi Vodacom, please assist me in the following. im busy porting my sim back to vodacom. After a week of waiting for the port to happen my old sim finally showed it is "invalid" and i inserted my new vodacom sim into my phone. it has been more than 3 days and the new sim is still not active. ref: EC-1RV9-20YFPF ref:EC-1RV9-3027-E there is nobody at the vodashops that can help me and not being able to use my phone is costing me R1000's every day. please follow up on your system, it states the port is still pending?

Helpful (0)

Replies (3)

Vodacom's replyOfficial

15 Feb 2019, 09:01

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply15 Feb 2019, 09:01

Official

Best regards,

Leon R's updateReviewer Update

15 Feb 2019, 09:50

please contact me on this number +***2

Leon R's update15 Feb 2019, 09:50

Reviewer Update

please contact me on this number +***2

Leon R's updateReviewer Update

15 Feb 2019, 15:20

Hi Vodacom, any feedback? ive had one phone call and have heard nothing more? please keep me updated today will be day 4 that i have been without my sim and im am loosing money because of this.

Leon R's update15 Feb 2019, 15:20

Reviewer Update

Hi Vodacom, any feedback? ive had one phone call and have heard nothing more? please keep me updated today will be day 4 that i have been without my sim and im am loosing money because of this.