Failed fibre installation, multiple escalations, false promises, no assistance, exceptionally disappointed

I am absolutely disgusted with the service from Vodacom, they have been shockingly useless. I did an application for WiFi with them on Thursday the 27th November, the installation only took place on the 10th December after a long struggle to get them to come through and I was continuously told that I have to wait. When the technicians came through to install and activate the wifi I was told that it would take 24 hours and then it will be working, well it wasn’t, I then had to go to round three of more endless phone calls to Vodacom, the consultants have been escalating since then, there was only ONE person that was helpful and she said I should use the SIM card and that was the only time that it worked however it was the data on the SIM card that was being used and my WiFi was still not activated. And during that phone call we found out that the “technician” that came to do the installation didn’t even connect the wires correctly! It is almost one month now, and still I have no WiFi and Vodacom doesn’t seem to care at all. Every single time I asked for a managers number I was told that they cannot give me a number and that it has to be escalated to this team, that team and the other. Just this morning I was promised that a Team leader was going to call me and that hasn’t happened! I had to call again and I was told that someone is going to call me tomorrow morning, how are I am not holding my breath that I will receive any assistance tomorrow! Another issue is that once the sales person did her job it was almost as if she washed her hands off assisting and said that I will have to wait and she can basically do nothing, not even an inkling to say that she can try and follow up with someone. I am so shocked that the service from Vodacom is so disgusting! I will never recommend them for anything!