SB
Samantha Broodryk-Timm
1 reviews | Active since Dec 2018
07 Dec 2018, 11:35
FAILED FAILED FAILED ................................
Vodacom SR181 ********** 92 - Relocation VOIP Request - SO181 ********** 40 , we app**** for our Fibre and VOIP service to be relocated on the 05th November 2018, we received a service number and an email confirming that we are in process of having our line relocated. Precious Skosana from Vodacom Midrand Fibre Division followed up and noted that we also requested for our VOIP line to be migrated. This was also in progress according to her several e-mails. We received a follow up email on the 21 November stating that our order will be installed on or before the 05th December 2018. We also followed up daily with your ********** . Monday the 3rd we contacted 082190 and emailed Precious. Ms Skosana has started cutting our calls, not answering emails and not returning several hundred messages we have left for her!!!!!!!!!!!
GUESS WHAT WE STILL DON'T HAVE A CONNECTION!!!!!!!!!!!!!!!! Despite telling VODACOM that we are running not one but two small businesses.......... They refuse to assist!!!!, Push us off onto one supervisor to another , never return our calls and blame the problem on OPEN SERVE Who don't have a number listed!!!!!!!!!
Lets see what happens following this review!!!!!!!!!!!!!!!!!!!!!!!!
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Replies (3)
Vodacom's replyOfficial
07 Dec 2018, 12:20 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2018, 12:20
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Dec 2018, 13:38 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have been contacted and advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2018, 13:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have been contacted and advised accordingly. Regards Consumer Website Team
Best regards,
SB
Samantha Broodryk-Timm's updateReviewer Update
21 Dec 2018, 10:19THIS HAS STILL NOT BEEN RESOLVED PERHAPS LYING TO HELLO PETER IS IN YOUR MAKE UP AS WELL !!!!!!!!!! BEST OF ALL YOUR MANAGERS ARE NOT IN NO MANAGER IN A LISTED COMPANY ON DUTY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 NO RESOLUTION NO SERVICE
SB
Samantha Broodryk-Timm's update21 Dec 2018, 10:19
Reviewer Update
THIS HAS STILL NOT BEEN RESOLVED PERHAPS LYING TO HELLO PETER IS IN YOUR MAKE UP AS WELL !!!!!!!!!! BEST OF ALL YOUR MANAGERS ARE NOT IN NO MANAGER IN A LISTED COMPANY ON DUTY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 NO RESOLUTION NO SERVICE