Failed Debit Order & Appalling Customer Service

I am extremely dissatisfied with the handling of my failed debit order and the poor service received.

28 Aug (Lelo): 08:00 -08:30am No assistance, promised a call back that never happened. 1 Sept (Theo) @ 08:00 - 08:30 am No assistance, told to call the accounts department myself. 1 Sept (***) @ 08:33am Told a resubmission was done and I’d get an SMS, nothing received.

This repeated negligence and lack of accountability are unacceptable. I find it appalling that I have had to chase Vodacom across multiple calls for them to process my debit order which I will still be penalised for, only to be met with indifference and unfulfilled promises.