Failed Debit Order

I'm very disappointed with the level of service I received from Vodacom. My biggest concern is how this will have an impact on my Credit Score Review. A settlement was made to debit R180.80 monthly under my account up until January 2026 for the account to be paid up.

Now, as per my agreement with the Service Provider, the first debit went off for the month of August then for September that's when the problem started, the selected payment date is the 27th of every month so if it falls over the weekend, it goes off the next monday ofwhich it did eventually but still I was penalised over a failed debit order.

So my worst nightmare is that I'm yet due for the entire Account balance to "debit" as a failed debit order, so I fail to understand why this is happening, I panicked when I saw that my selected date had gone by without funds being transacted to try and find out as to why it hasn't gone through, so I phoned the vodacom customer careline, it's been over 24hrs already with no response. My score is getting affected in the process and yet I signed up for an agreement.