Failed Customer Service Vodacom

<p>On the 11 November 2016, I has requested for a copy of my Vodacom contract , a call was logged ( ref: 1- ********** 1819, spoke to Thando). This called was follwed by an email stating the reason for the contract and a copy of my ID. To date, no contract received, nor a folow up call or email from Vodacom explaining the delay. on Friday 25 November, I followed up and was advised by the consultant ( can't remember her name) that apparently my ID needed to be annotated with the reference number, this to me does not make sense as the email subject line had the reference number. I had then enquired on having my contract sent that very afternoon which was not possible as per Manager Olga Setsepu as the TAT was 72 hours, I was then promised I will have the contract by COB Monday 28 November 2016. I am still without the contract and a cellphone for the +- 3 weeks. despite repeated attempts ansd stressing to Vodacom the urgency of this request.</p>