Failed cancellation of contract

On June17th, I received a text:<br> <br> Your change request to Vodago Prepaid will take place on 30/06/15<br> <br> This is after opting not to renew my contact with Vodacom. I have not been able to use my phone as prepaid since then. I am however able to make calls and use data.<br> <br> After receiving a text stating that I had exceeded my limit I contacted 111 and logged calls regarding billing as well as being moved to prepaid. I was told that I have used data in access of R1000 - I however have not been able to load bundles - prepaid or contract as I am on neither or am on both, as the system cannot seem to decide.<br> <br> I would like to port to another provider, however received a text saying the request was rejected. <br> <br> The texts received after logging calls stated that I would be contacted in 2 working days - that was Mon, today is Thurs. Sam Marema in \back office"(as call centre says) is said to be working on my issue... I have received no communication since Tues."""