Failed cancellation of CONFIRMED *****ULANT account

After reporting a ********** account opened under my name, Vodacom has failed to take adequate action. A week since reporting it, Vodacom has confirmed on their systems that the account is **********, however it still remains open and another debit order to the amount of R860 processed. The manager at the Voda store in clearwater mall tried to assist me but cannot explain why it's still open and even expressed that there is something a miss with the system as he can't access files properly. The overall impression is that someone within Vodacom is manipulating the system so that the account can't be closed. I was further told that there is no ***** line to call to speak to someone directly. Unacceptable! An email query was sent to request cancellation of the account, to which I'm still awaiting a response. I received no Debi check mandate for this account and was informed that I should have. A further indication that this is an internal issue. I also feel that it is completely unacceptable for Vodacom to allow electronic opening of accounts with absolutely no verification in place. I will be requesting the audio recordings and demand the person responsible is held liable. I will be in contact with the ombudsman by Monday if this matter is not resolved.