1 reviews | Active since Apr 2019
Failed by Vodacom ignorance for a second time...
I must say i am not surprised, if you are going to sign up for a vodacom contract DONT. My details were used to open a ********** account in 2017. I submitted an affidavit and all necessary documents and nothing was done. Then in July 2018 vodacom submitted a default on my credit profile for an account i already informed them i did not open and sent documents. Like in 2017 i was told feedback will be provided in 14 working days max. 2 years later i am told i have to resend all the documentation. 11 April 2019 i was told that it would take 7-14 working days for me to get feedback.
I was also told that should i need an update i should email ********** for an update. I have emailed for an update, DOLOLO. I do not understand what the problem is. I suppose i have to start from scratch again while my credit profile is ruined by something that i am not even responsible for.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
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Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team