1 reviews | Active since Jan 2017
failed attempts to upgrade tablet device
<p>I have phoned Vodacom ********** 3-as well as ********** 5, ********** 6,in order to try and upgrade a tablet that has been due for upgrade since December 2016, have phoned the callcentre at least x5 times , on each day , phoned today ********** 7, to hear if the request was processed , still it has not been , the whole request was then cancelled by me due to the pathetic service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
still no feedback concerning my complaint, I have cone to a Vodacom shop , ********** 8, to get information there , they mentioned they cannot upgrade my tablet as the upgrade has alrady been put through ********** , but no sms or any information when delivery will take place , tried contacting the vodacom callcentre x2 todat , to get help about the upgrade and possible delivery , the callcentre has barred me from calling in , and mentioned , I have exceeded my callin attempt , and should try in February again , but the rason could be that I had logded a complaint on hellopeter.So now apparently , i have an upgrade, but no information about delivery , and I am not allowed to contact them to try and find out about this.!!!!!!
still no feedback concerning my complaint, I have cone to a Vodacom shop , ********** 8, to get information there , they mentioned they cannot upgrade my tablet as the upgrade has alrady been put through ********** , but no sms or any information when delivery will take place , tried contacting the vodacom callcentre x2 todat , to get help about the upgrade and possible delivery , the callcentre has barred me from calling in , and mentioned , I have exceeded my callin attempt , and should try in February again , but the rason could be that I had logded a complaint on hellopeter.So now apparently , i have an upgrade, but no information about delivery , and I am not allowed to contact them to try and find out about this.!!!!!!
Currently , sitting with an upgrade on a tablet , will be charged for the upgrade . With information obtained from a Vodacom shop,yesterday, the upgrade was finally approved ,also yesterday, but no information regarding delivery, unable to contact Vodacom, barred from their Callcentre, because of original complaint on hellopeter.
So now I will pay for the upgrade and increase on monthly fee , because of upgrade , but no delivery, of this upgrade, or ability to contact Vodacom!!!!Great Vodacom keep this up!!!
Currently , sitting with an upgrade on a tablet , will be charged for the upgrade . With information obtained from a Vodacom shop,yesterday, the upgrade was finally approved ,also yesterday, but no information regarding delivery, unable to contact Vodacom, barred from their Callcentre, because of original complaint on hellopeter.
So now I will pay for the upgrade and increase on monthly fee , because of upgrade , but no delivery, of this upgrade, or ability to contact Vodacom!!!!Great Vodacom keep this up!!!