Failed attempts to cancel 4 contracts since 10 July 2021

I've contacted Vodacom Cancelations on the following dates

10 July 2021 - to cancel contracts for 1.)*** 2.)*** 2 August 2021 Contacted to confirm that Cancelation was done as per the SMS I received from Vodacom. I was asked to send screen shot to prove that I had cancelled my data contracts, but invalid email address was given to me 5 August 2021 - Contacted Cancelation again where is was promised that I will be contacted to settle this matter - Call never received from Vodacom 11 January 2022 - Contacted Cancelation to cancel all 4 my numbers and was informed that my last amount will be due end Jan 2022. 3 February 2022 - Contacted Vodacom to understand why when all 4 numbers were cancelled, I still received an Invoice for the amount of R942.99 due 1 March 2022. I asked that all voice recordings be made available so that we can finalise this matter. I was informed that this will take weeks since they have a huge backlog. Spoke to Bathabile Mthembu Ref ***. 20 Day later and I have still not received any feedback from Vodacom on this matter.

In the mean time, I have to continue paying Vodacom every month seeing that they had me over to debt collectors if I don't pay the outstanding amount. I'm also not able to port my new contract with MTN to this number, because my Vodacom contract is still active. The result, another contract that I have to pay for that I'm not able to use thanks to Vodacom.

I want my money back for the months that they were not able to cancel my contracts.

Seems Vodacom customers have no foot to stand on.