Failed at their own Terms and Conditions

I canceled by Expiring Contract in October, consultatant said to do it in November. So I called again in November to cancel the contract. A Ntombifuthi I spoke to, told me that it has been successfully canceled. Little did I know that in December that very "successfully canceled" contract would debit the full amount from my account.

Been calling since that very Dec of 2020 to find out why, suddenly I'm told that the contract wasn't canceled...

Til date I've been calling to get my refund... I will not accept R189 that's been credited to me when the debit order that went through was way more than that!

The most annoying thing is that, I get emails form Vodacom that I can not respond too!

Vodacom used to be soo proficient... This really is upsetting.