VM
Vincent M
1 reviews | Active since May 2018
02 Sept 2019, 15:39
Fail to get contract
So Vodacom has this new co tract deal today. Which is only valid fir today. I contacted them to apply for the deal. When they looked on my profile at vodacom. They said that there is still a contract pending for approval.Which I have already recieved.So they can't apply for another contract. I phoned the shop where I got the co tract from, and asked them to clear this from the system. I have still not heard back from them. So now I am losing out on a deal, because of Vodacom's own mistake on the system.
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Replies (3)
Vodacom's replyOfficial
03 Sept 2019, 07:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Sept 2019, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
VM
Vincent M's updateReviewer Update
03 Sept 2019, 07:41Hi. It has been sorted out thanks. The deal was approved. But now i am still waiting for someone to phone me bacj to complete the process.
VM
Vincent M's update03 Sept 2019, 07:41
Reviewer Update
Hi. It has been sorted out thanks. The deal was approved. But now i am still waiting for someone to phone me bacj to complete the process.
Vodacom's replyOfficial
04 Sept 2019, 10:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed you have been assisted. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Sept 2019, 10:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed you have been assisted. Regards Consumer Website Team
Best regards,