1 reviews | Active since May 2015
fail to disclose information to a loyal customer
on the 7Th May 2015 I was due for an upgrade , I went from a voice contract to a tab 4 ( data option ), the reason for my upgrade was for a gift to my spouse for mother's day , I never used my voice sim card ever sins I'm with Vodacom , when I upgraded I made a Sim swap to a sd card and was told to put in so it can activate in 24 hours , I was told that my data will start 1 June 2015 but was not told not to start using the card to browse and must only use it 1st June , was also not disclose to me that if you use it now it will be on airtime and not on bundles and it will be expensive , if that was explain , I would of just leave the sim card like always and waited till 1st June. now that's not all , having the TAB now for 10 days I receive an sms stating my bill is due R4800 for the month of June ( usage was 2GB ) , you cannot just expect your client to know how all options work , which was assumed to me when I went back into store to query. imagine I was on voice contract black berry for years , first time going to bundles how can I now that and imagine paying R4800 for 2GB only and still need run the contract for 24 months paying R269 , in total R11256 for Samsung galaxy Tab.
Thank you for your posting and service consultant will contact you shortly regarding your query.
Regards,
Vodacom Consumer Website Team
Thank you for your posting and service consultant will contact you shortly regarding your query.
Regards,
Vodacom Consumer Website Team
