Fail to cancel contract after being confirmed

<p>I cancelled my contract including both lines on 13 May 2016, it was accepted and confirmed by Tsepo Moletsane a day later response ***. Yet, at the end of June my account was still debited and an invoice issued for July. I queried this with customer care and was contacted by wendy september who couldn't help me but informed me that the matter will be escalated to the relevant department and feedback will follow in 24 to 48 hours, service request ref: S3-G0937-7LV0A. Response ***. I never heard from vodacom again. I again raised the matter with customer care on 11 August 2016. Then the response was that I need to confirm that I am requesting information on this account that should have been cancelled 2 months ago, response ***. Who do you think is going to try to cancell my account except me? Today I was at my local vodacom shop and it was confirmed that the one line which expired first, and was confirmed to be cancelled with one correspondence is stil active and was never cancelled. I tried to resolve this numerous times with customer care and the matter was never rectified. Now my name and credit score is negatively affected due to vodacom which was contacted numerous times, but treated the matter with absolute ignorance and incompetence. I would like some compensation in respect of the consumer protection act regarding this matter.</p>