Factory fault phone

Hi Vodacom,

I really regret purchasing a phone from one of your stores. I spent R19500 for nothing and you keep on giving factory faults phone since from the 30th of August and busy doing up and downs returning S 21 plus brand new phone that was purchased in Cape Town water front. This is my second time returning a brand new Samsung 21 plus with the same problem definitely there’s something wrong with S21. I’m I have been inconvenienced for almost two months since the date of purchased. I took back another S21 on the 11th of October2021 that was given to me by Cape Town water front Vodacom store because I was experiencing the same problem that I have complained about with the first phone and till today I’m left without a phone, I tried to contact the manger of the store and she told me that there’s no feedback since they took my phone. This ridiculous to get such response from a manager clearly you guys don’t care about your customers, cause you can’t take my phone for almost 11 days and tell me that there’s no feed back. I would like to get my money back. I want nothing from your store