JM
Julian M

1 reviews | Active since Feb 2018

19 Feb 2018, 20:10

FaceTime connection delays

Everytime I do a FaceTime call there is always a bad connection and it costs me plenty money even when it says pause seeking connection it still charges me lots of money and when it’s lost signal I get charged why !??? Vodacom can you explain this ?!

0
Replies (2)
Vodacom
Vodacom's reply20 Feb 2018, 06:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Feb 2018, 15:49
Official

Good day

Thank you for the posting.

Facetime is an iPhone/device feature and it is best advised that you have it checked at an I-store or Vodacom repairs for an assessment.

Regards

Moddy

Best regards,