Hellopeter
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1 reviews | Active since Sept 2016

23 Dec 2021, 10:12

Facepalm

I logged a complaint with Vodacom on the 22/12/2021, consultant was very helpful and courteous. Ref A2-OZKN-DEW11N. Spoke to the technician Luthando this morning, very nice guy. Told him that the problem is not currently active and that we are closing tomorrow so will have to check again next year when we are back at the office. 30 mins later the problem is back. Phone their support line to be told that the service ticket has been closed and I must create a new one.

So here is the peoblem - for the past 5 weeks every Wednesday and some Thursday's we have no signal whatsoever, so the only way to solve the problem would be to tackle it while it is active. Trying to help them solve THEIR equipment issues.

Logically, creating a new ticket to be called tomorrow would be a waste of time, because on Friday's the signal is fine.

The service consultant Mpumelelo was not helpful at all and trying to reason with her only got my blood boiling. Short sightedness cannot be cured unfortunately.

0
Replies (3)
Vodacom
Vodacom's reply23 Dec 2021, 10:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update23 Dec 2021, 13:01
Reviewer Update
There would be no reason to try and make contact with me today, because there is no signal.
's update23 Dec 2021, 15:58
Reviewer Update
I know that is what I said to them. But then 30 minutes later at about 9H45 the signal went. It is now 15h51 and it still hasn't returned. It was the same yesterday, no signal the whole day. Feels like I'm talking to people that have very little sense of understanding. When I phoned your customer support at 9H51 that is exactly what I explained to Mpumelelo and she gave me the same answer you are giving me now and I explained nicely, but no sense of understanding. Our spend with Vodacom for 2021 was R155657.12. Maybe it is time to port these 6 contracts to another service provider.