FACELESS NAMELESS HELPLESS VODACOM CALL CENTRE

<p>********** actions took place on my Vodacom account (30 Jan 17 to 4 Feb 17). </p> <p> </p> <p>Trying to stop further activity on a violated account was a nightmare. I work an hour’s drive away from home.</p> <p>I had to send a signed affidavit Vodacom ***** analysis and documents departments. Again, no personal feedback, just an auto-reply. The Jan/Feb ********** actions seem to have been resolved based on the Feb Invoice.</p> <p>But guess what?....In spite of a flag to prevent any online transactions on my account, yet another set of ********** actions took place on my account (28 Feb 17 to 1 Mar 17).</p> <p> </p> <p>The first list of ********** actions included: change of contact phone number, change of address, cancellation of data package and upgrade to phone package, top-of-the-range I-phone package including TV, educational voucher, same day delivery, sim swop. The second list included an uChoose Flexi 200 and uChoose Flexi 350.</p> <p> </p> <p>It is alarming that:</p> <p>Vodacom has no control in place to prevent online transactions when a prohibition flag has been set. <br />That repeat ********** actions can take place, 2 months in a row, on a single account. <br />That the ********** have the audacity to repeat their ********** actions one month later.<br />In January 2017, there was a connection fee of R 85.09 charged. Connection fee for what?<br />I have incurred R70 sim swap costs when I had to reverse the ********** sim swop. When will I be reimbursed?<br />I tried to cancel the data sim card, but due to the ***** case, was not able to do that. The ***** department was supposed to contact me in this regard. Up to date, I have not received feedback. When will I receive feedback about this first case? <br />When will I receive feedback about the second case?<br />I have spent 3 Saturdays and a week morning at the Vaal Vodashop. I and the kind Vaal Vodashop employees have made numerous calls from within the Vodashop to the Vodacom call centre. The Vodacom call centre wasted my time since I eventually ended up to people that cannot or would not help me.</p> <p>I am a highly frustrated and unhappy customer. My time to sort this out cannot be valued in money. </p> <p>In order for me to mitigate my own risk, caused by repeat ********** actions within Vodacom and their inability to communicate properly, I am forced to demand Vodacom to reverse all the ********** actions and to cancel my account.</p>