1 reviews | Active since Jan 2017

18 Jan 2022, 13:18

Facebook seems a good place to splash thisEC

My EX fiance *****ed on my cellphone account at the Vodashop in Kempton Park. One of their staff members allowed him to renew not 1 but 2 of my contracts. I was not in the country, he renewed one with my ID. No signature and no authorisation, the went back a couple of weeks later and renewed another one this time with his ID and a scribble for a signature. He then sold both phones. THIS BRANCH IS TAKING NO RESPONSIBILITY FOR THEIR STAFF MEMBER THAT ALLOWED HIM TO COMMIT ***** ON MY ACCOUNT. I AM DISGUSTED WITH THE SERVICE OF THIS BRANCH. I HAVE BEEN A CUSTOMER OF VODACOM FOR 30 YEARS AND THIS IS HOW I GET TREATED.

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Replies (1)
Vodacom
Vodacom's reply18 Jan 2022, 13:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team