NN
Nontando N
1 reviews | Active since Feb 2017
10 Jan 2024, 11:17
Face agents are useless
On Sunday I redeemed 150 vb for a R50 discount bolt voucher was sent a voucher number that did not work on the app and online.
I contacted vodacom via Facebook and I was told issue has been escalated. Everyday I have been requesting for feed and I'm told the same thing. Today I asked for the reference of my query they failed to give me and I asked for a number to contact to get my vb back and that is well was not given to me.
If issue is escalated why is there no reference. Please vodacom give me my vbs back cause I see no use for the voucher now because I wanted to use it that day.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
10 Jan 2024, 12:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2024, 12:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Jan 2024, 11:46Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note our records shows you have been in contact with our Social Media Team and they have escalated this matter. We have requested the team to do a follow up on this and revert back with feedback.
Apologies for any delays and inconvenience this may have caused.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note our records shows you have been in contact with our Social Media Team and they have escalated this matter. We have requested the team to do a follow up on this and revert back with feedback.
Apologies for any delays and inconvenience this may have caused.
Regards,
Consumer Website Team
Best regards,
Vodacom's reply12 Jan 2024, 11:46
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note our records shows you have been in contact with our Social Media Team and they have escalated this matter. We have requested the team to do a follow up on this and revert back with feedback.
Apologies for any delays and inconvenience this may have caused.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note our records shows you have been in contact with our Social Media Team and they have escalated this matter. We have requested the team to do a follow up on this and revert back with feedback.
Apologies for any delays and inconvenience this may have caused.
Regards,
Consumer Website Team
Best regards,
NN
Nontando N's updateReviewer Update
15 Jan 2024, 09:17I bought two other vouchers still not working why sell things that do not working I need to use the vouchers when I go home from work tonight or my VBs back.
NN
Nontando N's update15 Jan 2024, 09:17
Reviewer Update
I bought two other vouchers still not working why sell things that do not working I need to use the vouchers when I go home from work tonight or my VBs back.
NN
Nontando N's updateReviewer Update
17 Jan 2024, 10:00May I have my 150vb refunded, because now your Facebook team is saying I must redeem vouchers on another account where must I get another uber account.
NN
Nontando N's update17 Jan 2024, 10:00
Reviewer Update
May I have my 150vb refunded, because now your Facebook team is saying I must redeem vouchers on another account where must I get another uber account.
NN
Nontando N's updateReviewer Update
19 Jan 2024, 12:46I am really frustrated with you guys non of my issues gets resolved I currently have 4 been making call, sending Facebook texts and email.
Firstly I have not received my replacement uber ride voucher.
Secondly I am unable to buy clothing item this in my cart even went to sold out status.
Thirdly loaded R25 on my vodapay wallet now I'm been sent from pillar to post.
Fourth I bought R100 hungry lion voucher for 300 vodabucks and it deducted 600.
I give up
Firstly I have not received my replacement uber ride voucher.
Secondly I am unable to buy clothing item this in my cart even went to sold out status.
Thirdly loaded R25 on my vodapay wallet now I'm been sent from pillar to post.
Fourth I bought R100 hungry lion voucher for 300 vodabucks and it deducted 600.
I give up
NN
Nontando N's update19 Jan 2024, 12:46
Reviewer Update
I am really frustrated with you guys non of my issues gets resolved I currently have 4 been making call, sending Facebook texts and email.
Firstly I have not received my replacement uber ride voucher.
Secondly I am unable to buy clothing item this in my cart even went to sold out status.
Thirdly loaded R25 on my vodapay wallet now I'm been sent from pillar to post.
Fourth I bought R100 hungry lion voucher for 300 vodabucks and it deducted 600.
I give up
Firstly I have not received my replacement uber ride voucher.
Secondly I am unable to buy clothing item this in my cart even went to sold out status.
Thirdly loaded R25 on my vodapay wallet now I'm been sent from pillar to post.
Fourth I bought R100 hungry lion voucher for 300 vodabucks and it deducted 600.
I give up