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Ogolotse D

1 reviews | Active since Feb 2022

29 Jun 2022, 10:25

***

good day,

This company is too *********** to be having an NCR certificate, it has been a month now trying to get the company to send my settlement letter for Vodacom account. Vodacom says my account is still owing and I have paid it full on the 13th May 2022, Alliance services company confirms that my account is paid up and they waiting for Vodacom to give them a go ahead to process the letter.

regard Dioka

0
Replies (4)
Vodacom
Vodacom's reply29 Jun 2022, 11:44
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
OD
Ogolotse D's update30 Jun 2022, 13:46
Reviewer Update
good day, how long does it take for your consultant to initiate communication?
OD
Ogolotse D's update30 Jun 2022, 16:53
Reviewer Update
okay

OD
Ogolotse D's update05 Jul 2022, 13:38
Reviewer Update
good day,

hope you well.

i was told that my paid up letter will be send in 3 days still haven't received it.

regards
dioka