F R A U D ON OUR ACCOUNT FOR 2 YEARS NOW WITHOUT RESOLVE

F R A U D On Our Account For Over Two Years With No Resolve Good day,

Our account has not yet been resolved. There has been F R A U D on your account and it was confirmed by Vodacom's Forensics' Department ( Date confirmed 07 Feb 2024 @ 12:15 . I have the references and emails. We have advised for the account to be blocked and NO access to be given if we are not at a branch with ID confirming the account holder and it was confirmed.

We were told that the account will be corrected and billing of the F R A U D S T E R will be taken off. That have not yet happened, the billing kept running higher and the account was not blocked. We kept cancelling the debit being taken off our account, called and emailed Vodacom advising that the F R A U D is still going on. After non payment from us and the bill going to extraordinary amounts, it was never cancelled or stopped by Vodacom.

04 June 2024 two cellphone contracts were being processed on our accounts through a call, I called Vodacom that this is F R A U D and they need to cancel it straight away, I had difficulty doing so and I asked how can this be possible as we blocked the account, it was flagged as F R A U D and NO ONE CAN ACCESS THE ACCOUNT WITHOUT BEING PHYSICALLY AT A BRANCH WITH IDENTITY PROOFING THE ACCOUNT HOLDER.

Now we have been handed over to lawyer's for non-payment and this is not acceptable at the least, Vodacom is not going to ruin our credit score due to F R A U D on their side and multiple requests from our side advising, pleading, warning about the F R A U D and everything falls on deaf ears.

We need this handled and closed.

I am doing this on HelloPeter as I am not getting help, I am tired and exhausted.

Got a call three times by a Vodacom consultant 03/03/2025 @ 11:50 and again 05/03/2025 @ 12:42 the conversation unfortunately went nowhere.

Sim-Swap was made *******ly without consent, f r a u d was done, account should've been rectified and the total usage of the f r a u d should have been taken off only the amount of the device should be on our account as the sim card is not working since the sim swap and the data/airtime was never used.

Please assist with resolving this matter as Vodacom has handed us over to lawyers for a billing that was f r a u d u l e n t and someone got access to our account *******ly and Vodacom allowed this to happen.