1 reviews | Active since Jul 2016

17 Jan 2017, 12:09

f'n me over and over

<p>I complaint about vodacom on their FB Page about how bad the service is and month later still havent sorted out my querry. Well the day after my post,they disconnect my services saying I owe R210. This is due to them not sorting out my billing querry. Now these mother f's locked my line. I lose business as I am an entrepreneur. These f-ers dont give a s#*$ about that. As long as they can F'en bill you regardless. How do you like this: I dial 100 ,voice prompt says that I am not in arrears.Get through to an agent, he says I am. No notification about this WHATSOEVER. These are COMMUNICATION specialists (my a@#) I spend 56min on the phone with them last night. O! BTW, the department who deals with this close @ 5. They disconnect me minutes before they close. It is time #icasa, #complaints.com do something about the most expensive network doing this to people like us - loyal since 2006- same number.</p>

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Replies (2)
Vodacom
Vodacom's reply17 Jan 2017, 13:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Jan 2017, 10:56
Official

As per telephonic discussion,client advised problem resolved.