f*&king useless

I have been requested to supply a copy of my contract in order to replace the screen on my samsung ( which is included when purchasing A Samsung ) <br> <br> Vodacom has informed me I have to submit certain info in order to receive the contract which I understand however I do not understand why I need to motivate why they should give me one . the contract is mine and with all intensive purposes surely my legal right to receive this upon request and not have to wait the minimum of 48 hours they say it will take , furthermore I have to submit every thing through fax which is a technology that died 5 years ago !!! they are not willing to assist me in any manner .<br> <br> I pay for the contract and they are quick to call and say its mine when they are expecting payment yet when I need it they will not help . my business is run through my phone and any down time costs me money .I actually cannot understand the stupidity behind having to wait 48 hours for a document that can be emailed in 5 mins simply because they want to make sure i have a good enough reason to ask for it , OVER FAX!