JD
Johan D

1 reviews | Active since Feb 2022

19 May 2025, 12:53

F$@%ing useless VODACOM NO INTERGRITY

I did a review on Hello Peter that since the 1 April my speed is 106MB where I PAY for a 1000MB line. A agent phoned me and said to me ERIN the manager will phone me, its 5 days later and I had to phone them everyday to try and find out what is the problem. I phoned again now and was promised the "managers" will phone me back... When I said to the lady I will not put down the phone and wait for them to phone me because that "f@%king people don't phone me back she dropped the call. still no help no action no nothing, surprise for them there will be NO payment this month. At lest when you tell your customer to come back to them DO THAT!!

0
Replies (2)
Vodacom
Vodacom's reply19 May 2025, 14:22
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

JD
Johan D's update21 May 2025, 10:02
Reviewer Update
Morning VODACOM, not all hero's wear capes, I would like to thank Xolani Khambule on the FTTX support team for his excellent service. What you could not do in 50 days he fixed for me within hours, his enthusiasm to customer service and service delivery is amazing. Strange how one person can change a perspective towards the whole company. This man needs to lead in your company. He is truly an asset to your company. Thank you Xolani.