EXTREMLY UNHAPPY WITH VODACOM!!!

After cancelling my contact with Vodacom, the amount was still deducted the following month. I logged the complaint and was told the money would be refunded to my personal account. After TWO WEEKS I still haven't received anything. When I tried to phone, I had the phone put down in my ear SEVERAL TIMES after telling the accounts department what my issue was. They had refunded it into my Vodacom account WHICH IS NOT WHAT I ASKED FOR. I have been with Vodacom for years and never before have I been this unhappy with their service.