1 reviews | Active since Dec 2016
<p>I purchased 1GB data on the 16th December 2016. The data was depleted on the 18th because on the 19th in the morning I had no data which is very strange becase I know exactly how to manage my data. I had all my apps off except for whatsapp and 1GB normaly last me for 2 to 3 weeks at most.</p> <p> </p> <p>I had sent snip shorts to ********** to show him that I even reserted my data statistics so that I can keep track of how much data I have used and it shows that I have used 405MB of data.</p> <p> </p> <p>Even after this I kept buying airtime transfering it to data and still may data would vanish. I am currently without data or airtime bacuse everytime I load, I am just waisting with my money.</p> <p>I have called vodacom 5 times on the 19th regarding this and today I callea again and I was told that I have to wait for 7 days for my answer. So basically I must waiste my money every day until the seven days end because I cannot do anything on my iphone without data. I have had this I phone since July 2015, I know exactly how to operate it and I will be due for an upgrade in 2 months.</p> <p> </p> <p>This is very dissapointing because no one can solve this, I am sent from pillar to post without any answers.</p> <p>Here are my reference numbers for today:</p> <p>Ref: 1-mqustrsk</p> <p>Ref: 1- ********** 965897</p> <p> </p> <p>I want this to end and enjoy my phone as I used to. I want my airtime and my data back please.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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