EXTREMLY POOR SERVICE

Once again I have to resort to Hellopeter to have a query resolved as it seems that Vodacom does not care and value their client. I called in on the 5th Feb 2025 to cancel my fibre contract due to affordability. After a discussion with the call centre agent , I was offered a more affordable option with a down graded line speed. I accepted the new contract offer and was advised that it will take 72 hours to came into effect. I was also advised that I will be billed a pro rata amount at the end of the month. Came month end and as no surprise to me I was billed the full amount of the old contract. On the 3rd of March I called again to enquire why I was billed the full amount. I was then told the new contract will only came into effect on the 1st March 2025. By this time my blood was boiling as this is not was I was originally called. I was then transferred to another call agent. I had to repeat the whole issue again. On investigation on her side , she advised me that the migration to the lower line speed was only done on the 25th Feb 2025 and that she does not know why. She also advised me that it normally take 24 hours. She then told me that she will log a ticket for the billing department to investigate and that I will receive a reference or ticket number via sms and e mail. This obviously did not happen and I refuse to call them again as Im wasting my airtime to point out their error and incompetance. I was also advised that there was also an increase on the new contact amount effective 1st March 2025; I now beg someone to please thoroughly investigate what the hack is going on and I need this rectified and refunded , as the migration was done almost 3 weeks later than advised. I also want to be compensated for the airtime I had to waste keep on calling them. Im currently shopping around for another service provider that care about their clients and that can offer me a deal that is affordable for me and end my longstanding relationship with Vodacom for good.