ML
Madelein L

1 reviews | Active since Dec 2017

14 Dec 2017, 15:02

Extremly high statements with *****elent numbers

Not getting any assistance from Vodacom since 30 September 2017 in connection with our problem. Received an account for the amount of R14 609.54 for September 2017 with 5 extra cellphone numbers on the statement. ***** was committed on our account amd it was handed to the ***** department. All documentation forwarded to the ***** department as requested. The statememt for October 2017 was for the amount of R21 817.18. Agaim contacted the ***** department with the same dispute and we were tols to wait because they are busy with tje investigation. On 10 November Thabo from the ***** department emailed and said that they have completed the investigation and the *****elent numbers will be removed from the account. Problem solved.......... i think not. Statement for November 2017 wih the amount of R6 979.99, still with 4 *****elent numbers on our account that we do not use or know. Again reported it to the ***** to no avail amd not receiving any assistance. On 5 December 2017 a sms was received that stated that the amount of R97 095.05 needed to be paid or the service will be suspended. Again forwarder all the info to the ***** department and contacted ********** stating our problem with the *****elent numbers and calls. Received a dispute reference number 1-***09 69 on 05 December 2017. The lady said to wait patiently for 7 to 14 working until the situation was investigated. Now the accout is in arrears with the amount of R106 342.32!?!?!?!?! Service to all out cell phone numbers were suspended en nobody from Vodacom is able or willing to assist us in this regard and we do not know who will be able to assist us with this *****elent billing and numbers on the account!!! Very frustrated on not getting any assistance!!!!!!

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Replies (3)
Vodacom
Vodacom's reply14 Dec 2017, 15:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

ML
Madelein L's update20 Dec 2017, 17:50
Reviewer Update
Still no assistance from Vodacom and service still suspended for a week noe!!!!!! Feeling frustrated!!!!!!!!
Vodacom
Vodacom's reply26 Jan 2018, 09:49
Official

Dear Madelein Luies,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS