EXTREMLY DISSAPOINTING

<p>Vodacom description "HERO TO ZERO"</p> <p>That is how I feel about my overall experience.</p> <p>I have called a number of times about network usage “being charged airtime instead of minutes" but Vodacom still has failed to resolve a problem they clearly know they have.</p> <p> 17th July 2017 I called about this issue and I was refunded but they still stated they would log a service request form (network investigation) to note/investigate on all the occasions I have been charged airtime instead of minutes.</p> <p>Butiza manager based at BYATS call centre stated there would be a call back to give off feedback about this investigation.</p> <p>Butiz manager also stated she can see on my current and pre-historic bill, that I’ve been charged airtime instead of minutes, hence the refund and the network investigation. (17/18/ July)</p> <p>Moral of the story the has been no feedback about the above enquiry</p> <p>24th July 2017 loaded airtime, minute and data as per usual. Once again, same thing happens Airtime, minutes and data depleted.</p> <p>It has been stated by a Vodacom representative that minutes were bought by me and paid for and note allocated. (Ganyana Vodacom line manager)</p> <p>Conclusion or feedback I get is " We are aware we are having this issue please reframe from purchasing minutes"</p> <p>How does that help me as a consumer?</p> <p>24th July 2017 18:10 I spoke with agent Thato who listened to my issue and when she realised she was unable to give suitable advice, she told me "I will call you back tomorrow as my shift has ended"</p> <p>Hence the title hero to zero.</p> <p>Vodacom used to be such a formidable company.... Excellence staff, Great customer service experience.</p> <p>I have never thought about changing network providers until now. Myself and my wife will port to avoid any unnecessary grievances and poor customer service.</p> <p>Algar whom I spoke with today at 12:07 till 13:07 and her manager Ganyana have submitted another service request ref (A7-U659-VN1GO) which I will wait for feedback before I start to port out all of our Vodacom Sims to MTN or Telkom.</p> <p>What a shame to see companies such as Vodacom in South Africa deteriorating and falling. One would expect time to mould a network providing company for the better with new technology advancements etc.</p> <p>A plague of unqualified money hungry people are running these companies to the ground. Incompetence has become a norm and its time WE ALL as South Africans say, WE WILL NOT ACCEPT SECOND CLASS SERVICE DELIVARY.</p> <p>*DATA CHARGES ARE TOO HIGH</p> <p>* AIRTIME/ MINUTE CONSUMSION EREGULAR </p> <p>*AGENT CUSTOMER SERVICE SUCKS</p> <p>*WEBPAGES NOT USER FRIENDLY</p> <p>*SELF SERVICE OPTIONS VAIG</p> <p> (We pay for these services.)</p> <p> If we need to lose some money to teach these companies a good lesson about service delivery, then so be it!</p> <p>#WE WANT OUR MONEY BACK</p> <p>To be continued……………</p> <p> </p> <p> </p> <p>.</p> <p> </p> <p> </p>