Extremly bad customer bad customer experience

So I have been offered a cellphone contract (Iphone7) which it was on a recorded line everything was confirmed with the agent however upon delivery i was handed a simcard i then returned the package as it was not what i had ordered or rather agreed upon. After a few days i re-applyed the very same deal which i was contacted by a new agent also everything confirmed on the line the deal of R390.00 when the package was delivered it had a wrong surname and could not by handed over by the RAM delivery guy. I then had to call again the Vodacom enquiries which i had firt spoke to an agent by the name of Thobile my experience with was not of great help she could not assist me with my query or let alone be sympathetic she transfered the call which it ended up hunged up i then dialed again and spoke to an agent by the name of Linda which the same thing happened. After the third time dialing i spoke to an agent by the name of Meschak which he has been of great help but however my problem or rather experience with Vodacom is still not resolved.

I am told i previously have an account with vodacom thus they have the wrong surname but as a matter of fact i do not have any contract this was my first contract due to their reputation i strongly believed in the organisation until recently.

I am in need of the cellphone bar in mind i am a fully capable paying customer but i have been treated awfully this i what i least expected from vodacom.