Extremly bad aftersales service and rude store manager and staff at The Grove Vodashop

We took out a contract for a Lenova laptop with Vodacom. The laptop was only used about 3 times to view emails. A few months had pasted since the contract was taken out, before it was set up. My husband took it to the store of purchase for it to be repaired. The assistant was extremely rude. He left the store, being angry, leaving his cellphone number and asking for it to be repaired. I phoned the next day and the store manager, Siska, said they will do me a favour, and send it to Lenova, as we complained that we tried to get hold of them for 1 hole day, without success. 3 weeks later, many, many calls to her, she phones to say that we must pay a pickup and delivery fee to Lenova before they will look at it. I have a contract with Vodacome not lenova. I handed my very bad quality laptop to the store, where I purchased it. I have a contract with vodacom, The aftersales service is very bad, to say the least. At point of sale they did not inform us that the laptop does not come out without a cd rom. Now the laptop is not even coming on and they what money to repair it. Vodacom has no after sales service. They sell this inferiour product and their store manager is exstremly rude. What has happened to customer service and after sales service.