Extremley poor service and incompetence

<p>I have had a Vodacom contract for many, many years and always pay my bills every month. In April this year, it was alleged by vodacom that I was overdue on payments and my phone was disconnected. After trying to resolve this issue with countless call centre agents (i Must have spoken to more than 30 people) as well as emailing proof of payments to the email addresses they asked me to send to, it was discovered that I had used the incorrect account number on my proof of payments. This was duly resolved (or so I thought) and my phone was reconnected.</p> <p>However, the very next month the same issue started again and my phone was disconnected again. After sending the proof of payment (which this time had the correct account number so why my phone was disconnected I do not know), the phone was reconnected.</p> <p>This happened again and when someone eventaully contacted me to demand my money, they said that I owed them money since March. I told them that I had been paying my bill every month as always and could not understand why they kept telling me I owed them money.</p> <p>My phone still is not connected and I cannot understand why this incompetence and pathetic service goes on.</p> <p>Nowhere on the Vodacom website can you get any details of who to contact if you have trouble with service or billing, you can only phone the useless call centre and most of the agents you speak to do not even log all the correct information of the calls you have made.</p> <p> </p> <p>I am disgusted.</p>