EXTREMELY UPSET AND IRATE CUSTOMER REGARDING UPGRADES.

I updated on Saturday, 21/08/2021 and was informed by the consultant that I can upgrade to the Samsung A22 double deal - 100min with 1GB and this would cost me R399 per month. I received the quotation only to find out that there were extra charges, that was never explain to me. I had to call in, on the 23/08/2021 and managed to cancel the contact cover that was charged, as I have insurance and the consultant was also helpful in canceling the 350MB 30 day data bundle - top up monthly. HOWEVER: there was an amount of R65 for airtime subs- RED flex 65 Line Rental that was charged, and I was not informed about. When I called and spoke to Joseph, he informed me that this was for the extra sim for the 2nd phone that goes with the double deal and that the contact will then have R65 per month airtime for the 2nd line for the 2nd phone. If I was informed of this when I spoke to the consultant on the 21/8/2021, I would not have taken this deal as I DO NOT want to pay an extra R65 a month for an extra line that I am not going to make use of. I do not want this airtime, and would like a manager to contact me, and explain to me as to WHY the consultant did not inform me of this in the first place. Now I have to pay an extra R65 for something that I did not ask for and was NOT informed of in the first place.