1 reviews | Active since Nov 2016
<p>Good Morning </p> <p>i cancelled one of my contracts in August 2016 and I'm still getting billed even tho I went into the Howard centre branch in pinelands Cape Town to cancel , they said that my contract would be terminated in October as my contract was already up for an upgrade but I'm still getting billed . I'm so upset with vodacom as I have been trying to call the customer care number and they keep transferring me to the cancellation department and the call always drops and I have to keep phoning back . I have 4 contracts with vodacom and I'm considering cancelling all of my contracts now ...... I want feedback from vodacom as to why I'm still getting billed for a contract that was finished up and I cancelled !!!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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