Extremely Unsatisfied EX-Customer of Vodacom

For 27 years I was a loyal customer of Vodacom ,whom has supported them and entrusted to receive the "services" they believed was of good standards. I have no other choice but to have to admit that my loyalty of 27 years means nothing to this establishment as for being disappointed in their services for the second time. Due to the treatment I received from them I was forced to move to another service provider to fulfill my expectations of a paying client. After strict consideration I decided to return to Vodacom for the second time only to be left highly disappointed for the last time with the level of service I once again received today. I do believe that the Customer service Staff members need better and proper training in order to be able to be competent to do the work they are appointed and paid for - as it does not seem they carry the relavent knowledge to resolve and assist clients with queries. The last Consultant I embraced assistance from regarding my problem could not understand wat the basic problem is which I have tried to explain to her in various ways was left unresolved and the result being her dropping the phone in my ear very rudely and disrespectfully, numerous attempt was made after this incident to get in touch with my service provider but I was ignored. I have requested to be contacted back in order to solve this problem nearly 6 times in a period of an hour. Unfortunately this has been the last time that I have tried to recover the vision I once had of this Company and has no interest in using them again or to recommend them to anyone due to the fact that Client Satisfaction is not a priority to them and that we as paying customers have to be satisfied with poor performance and be advised I will be in touch with a reporter from Media 24 regarding this matter. ASAP!!!!!

The Consultant I last spoke to , whom is inexperienced and has no sort of phone relations whatsoever is Judith at Vodacom Customer Care.