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Shaun T

1 reviews | Active since Nov 2013

28 Oct 2015, 08:23

Extremely unreleased with services -Vodaworld

I have bought my phone and contract at Nashua, just after that Nashua moved my contract to vodacom.<br> My device screen then stopped working.<br> I have called Vodaworld to get assistants to get a price as to how much it will cost to repair my device.<br> but they refused to help me saying I have to come in to the shop to get helped.<br> I had to travel all the way there just to be ignored by half of the staff playing on their phones.<br> after seeing a consultant I was just turned way as they say my device is purchases at Nashua and I must call them and get proof of purchases before they will help.<br> <br> This is real extremely bad and very unhelpful, I will it is a race thing as I was handled very rudely where other where treated with service where I had to ask twice to be helped.<br> <br> I am still not getting the full amount of data as per my contract for the last year and I have complained about it and still awaiting for this to be fixed.<br> <br> This is really bad as I will make it my mission to make vodacom's name bad and refer people to different cell provider

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Replies (1)
Vodacom
Vodacom's reply28 Oct 2015, 09:42
Official
Hello Shaun.jtee,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team