Extremely unprofessional service.

I enquired online about taking out a new contract on 23Jun2021, was called by a representative on 24Jun2021. After a long call describing my needs, I was told to send documents to be vetted. I sent the documents, and was told, "We will get back to you in 1-4 hours". Friday 25Jun2021 I had still not heard back, I contacted the online chat service and was told that the documents are still being vetted, I will hear back on Monday 28Jun2021. Monday comes and goes, I eventually get hold of a representative today 29Jun2021, (Getting hold of an actual person on the phone at Vodacom is ridiculous), only to be told that the application I made on 24Jun2021 is blank, and there is not even a phone selected for the application. So after confirmation from the consultant on the 24th, and the online consultant on the 25th, someone decided that my business is no longer a concern of Vodacom. I then spoke to the representative over the phone on 29Jun2021, explaining I want to apply again for the phone. They took my information, and I submitted the documents yet again. I was told "I will phone you in 10min to confirm the documents have been uploaded", it has been 2 hours and no reply. This is PATHETIC service! No one knows what is going on, I speak to a different person each time and no one knows what the other is doing.