Extremely unprofessional and abusive

I placed an order for the Samsung S9 plus on the Vodacom website and received an order confirmation number.

The deal is advertised for R211 per month x24 months.

I contacted Vodacom to check the progress of my order and spoke to a person by the Name of Ashley Leornard who took my details (including my personal info and bank account number) I was then sent a link via email to confirm my address.

After doing so, Ashley tried to make me agree to pay an amount of R898 per month which is not what I initially enquired on.

After failing to do this, he then hung up on me and refused to take my call. After calling back I spoke to another agent by the name of Melissa who told me that Ashley was not in.

This is not possible as I spoke to him a minute prior to talking to her.

I am very disappointed that Vodacom would treat their clients in this manner, dishonoring their agreements and adverts.

This is extremely unprofessional and dangerous as I now feel that my details are in the hands of a ********.

There needs to be some sort of action taken against this.