AS
Abraham S
1 reviews | Active since Oct 2015
25 Oct 2020, 09:51
Extremely unprofessional
Most unprofessional company by a long shot, they make Telkom look good. Vodacom send out technicians to break your fibre to the home connection, but then when you try getting a technician out to fix it, not a chance, then suddenly technicians are not available. It's honestly a sad time when companies such as vodacom own infrastructure that they can not maintain efficiently.
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Replies (2)
Vodacom's replyOfficial
25 Oct 2020, 16:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Oct 2020, 16:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AS
Abraham S's updateReviewer Update
25 Oct 2020, 16:36There is no point, because I am not using Vodacom as my ISP.
Vox try contacting vodacom - vodacom are unable to be reached on weekends and take up to 72 working hours to respond to Vox. This is what Vox have told me.
I try contacting Vodacom - they outright refuse to assist as they are not my ISP, even though the fault was created by a Vodacom tech messing with the Vodacom infrastructure.
Not to mention that the box itself has been left wide open, and the moment it starts raining tonight, that box is going to fill up with water.
Well done Vodacom - the no care attitude for clients of your partners is just shocking to say the least.
Vox try contacting vodacom - vodacom are unable to be reached on weekends and take up to 72 working hours to respond to Vox. This is what Vox have told me.
I try contacting Vodacom - they outright refuse to assist as they are not my ISP, even though the fault was created by a Vodacom tech messing with the Vodacom infrastructure.
Not to mention that the box itself has been left wide open, and the moment it starts raining tonight, that box is going to fill up with water.
Well done Vodacom - the no care attitude for clients of your partners is just shocking to say the least.
AS
Abraham S's update25 Oct 2020, 16:36
Reviewer Update
There is no point, because I am not using Vodacom as my ISP.
Vox try contacting vodacom - vodacom are unable to be reached on weekends and take up to 72 working hours to respond to Vox. This is what Vox have told me.
I try contacting Vodacom - they outright refuse to assist as they are not my ISP, even though the fault was created by a Vodacom tech messing with the Vodacom infrastructure.
Not to mention that the box itself has been left wide open, and the moment it starts raining tonight, that box is going to fill up with water.
Well done Vodacom - the no care attitude for clients of your partners is just shocking to say the least.
Vox try contacting vodacom - vodacom are unable to be reached on weekends and take up to 72 working hours to respond to Vox. This is what Vox have told me.
I try contacting Vodacom - they outright refuse to assist as they are not my ISP, even though the fault was created by a Vodacom tech messing with the Vodacom infrastructure.
Not to mention that the box itself has been left wide open, and the moment it starts raining tonight, that box is going to fill up with water.
Well done Vodacom - the no care attitude for clients of your partners is just shocking to say the least.