extremely unhappy still paying customer

<p>My husband was due for an upgrade received a call from a Vodacom outlet in DBN..Consultants name.. Nivashni.. They painted a pretty picture and without him informing me the upgrade arrived.. The morning the upgrade arrived I sent thr upgrade back.. Checked with the stores..yes they received it.. But since the beginning of the year I've been trying to get this upgrade removed off his account..but no joy.. You get told this story and that story..as far as I'm concerned they sitting with the device why should I go to the police station get an affidavit..go through all of that and in the meantime his account is showing that he's received an upgrade that he's paying and he's still sitting with his old device.. I find this rather appalling and ridiculious. I want this resolved it been 6 x months that I'm fighting to resolve this.. My husbands number is ********** 754</p>