EXTREMELY UNHAPPY CUSTOMER

I AM EXTREMELY UNHAPPY WITH THE SERVICE I AM RECEIVING, I AM EXTREMELY UNHAPPY ABOUT BEING MISLEAD. I WAS TOLD THAT I DO NOT OWE VODACOM ANYTHING FOR MY LAST HANDSET, WHEN I ASKED WHY I WAS TOLD THAT SOMETIMES IT JUST HAPPENS WHEN SOMEONE DOES AN EARLY UPGRADE BUT HAVE ALREADY PAID THE VALUE OF THE PHONE.

I TOOK AN XBOX AS AN EXTRA BECAUSE I WAS TOLD I DON'T OWE YOU PEOPLE ANYTHING. NOW I SEE SOMETHING DIFFERENT ON MY BILL. I SIGNED AN UPGRADE THAT SHOWS I OWE NOTHING. PLEASE CHECK ON YOUR SIDE AND GET BACK TO ME. I DO NOT WANT TO WASTE MY TIME CALLING THE CALL CENTRE JUST TO BE TOLD THAT I AM GOING TO BE BILLED FOR MY OLD HANDSET LIKE THE LADY TOLD ME LAST WEEK.

NOW THE CONSULTANT THAT DID THE UPGRADE IS ASKING ME TO CALL THE ACCOUNTS DEPARTMENT MYSELF.

I WILL ESCALATE THIS AND ESCALATE THIS UNTIL I GET ASSISTANCE, PROPER ASSISTANCE BECAUSE I AM ACTUALLY SO UPSET THAT I WAS CHEATED LIKE THIS.

BEING A CLIENT FOR THE PAST 4 YEARS I NEVER HAD AN ISSUE UNTIL NOW.