Extremely unhappy customer

<p>I don't want another email from 'head office" apologising for the inconvenience. I am highly disgusted that tomorrow I am cancelling my contract and moving to another sercive provider. I got my new phone on 9 January 2017. It went in for repairs on 14 January with a factory fault. It is now 2 February and I have not received the new phone I have been "credited" with. I have paid the first months payment for a phone I do not have. I have been contacting vodacom in Vincent park and hemingways in East London since the 17th. If I had not gone in to enquire about my phone I would not have known I was credited with a new one. Both vodacoms cannot give me an answer or a dare as to when stock is arriving. Vincent park apparently ordered my phone on 20 January. Hemingways only received my documents today to order - so who has messed up and lying? </p>