EXTREMELY UNHAPPY

Good day

I have been a loyal customer of Vodacom for years. In November 2019 I have been retrenched. Although it was difficult at times I managed to keep up with the monthly contract obligations. This year it became extremely difficult and because my contract was due for an upgrade, I informed the call center that I was still unemployed and my contract should be terminated. I was informed that there was an outstanding amount and the contract could only be terminated once that amount was paid in full. An agreement was reached where I would pay R450 a month for 6 months. My phone was blocked and could only receive text messages and phone calls.

In August 2021 I could not make the agreed upon amount and the more I tried to explain it to the call center agents, the more calls and text messages I received. All the while the "outstanding amount" just accumulates. On 21 August 2021 I wrote an email to the accounts department pleading my situation and asking for a supervisor or a manager to assist me with my situation. I received no feedback but when I tried to put airtime on my pre-paid number - not the contract number - it gave me an error message stating that number has also been blocked.

This means than in an emergency I will not be able to make any calls. I suppose Covid19 will now be blamed for untrained, *********** call center agents that either speaks as if they are half asleep or busy having their lunch.