Extremely unhappy and upset. Pathetic service vodacom

I am extremely unhappy and to be honest the level of service I am receiving from vodacom is absolutely ridiculous and **********.

I have been trying to do an upgrade now for the past 6 months. No one is able to assist me because apparently I am on something called the legacy system or the m2 or n2 system and no one has access.

Someone attempted to do an upgrade with me in June tgis year but I wasn't happy with the deal and didn't accept the offer. The items were returned. However, apparently it wasn't canceled on your end.

Now for the past 3 months I have been calling after sales everyday just to get them to cancel that order so someone can do the upgrade.

Afterwards advised that the order was canceled on 14 November. 3 weeks ago a consultant said they processed the upgrade and I will receive my stuff in the next 3 working days. I waited and waited. Nothing came. Eventually after numerous calls, I managed to speak to the same agent who said he processed the upgrade and when I asked why I didn't receive the stuff, he said the old order was not canceled in the system

No I have been calling everyday. It's absolutely frustrating. Even the stores are saying they can't help me until the after sales guys cancel this order. This was apparently escalated to head office but I still recieved no joy.

Apparently you have now blocked my number from calling any call center and I am absolutely livid.

Being a customer with you guys for over 20 years and this is absolutely pathetic. I demand that someone resolve this matter immediately.

Not even the vodacom stores can help me. I have been going back and forth and up a d down for months now and no one can assist. My contract is expired and I can't even cancel or port my number. And your call centers always promise to call back but never do.

Absolutely pathetic vodocom. You don't even deserve 1 star