Extremely unhappy

<p>Yesterday 29 Apr 2017,I went to vodacom Atlyn shop number B04,when I arrived at home I realized that the camera of the phone was not clear , I took back the phone today (30 Apr 17) when I arrived I spoke to a lady who told me they couldn't swap the phone, my argument was the phone was hardly 24 hrs old and the store they identified the problem because they compared my phone with another phone like for like, the lady assisting me called the manager (Yvonne Hlabioa) who told me they can't swap the phone, I requested to speak to the regional manager who was not available, they contacted the store owner (Moabi Mahape) who told me they WON'T SWAP THE PHONE I HAVE TO WAIT FOR THE PHONE TO GO TO REPAIRS AND THIS WILL ONLY BE DONE ON TUESDAY, my argument was that I cannot wait for a new phone to go for assessment, I bought a new phone and I expect to get something that is working, I asked the store owner to then send me an email that states the company policy and that states that I won't get a new phone, he said he won't waste his time doing that as he is a busy may, I told him I was not expecting the email immediately he can send it later in the day he said he won't do that if I want an email from him I would have to send him an email first he then hung up the phone. </p> <p>I am very unhappy about the service I got from vodacom Atlyn especially from the store owner who hung up on me,it's either vodacom gives me a new phone that works properly or terminate my contract and I WILL NOT PAY ANYTHING BECAUSE I NEVER EVEN USED THEIR SERVICES </p>