Extremely Unacceptable Service – Vodacom Fibre

I am extremely disappointed with Vodacom Fibre’s service. I ordered a fibre package that included a PS5 add-on deal, and the entire experience has been nothing short of frustrating and unacceptable.

Firstly, the delivery was delayed. I phoned Vodacom multiple times, and not a single consultant could give me a clear answer on when my order would be delivered. Every call ended with the same useless response: “Please wait a few more days and phone back again.” This is completely ridiculous for a company of Vodacom’s size.

I was also explicitly told that the PS5 would be delivered with the router, yet I only received the router. There was no PS5, no voucher, and no explanation. This is especially unacceptable because I urgently need the PS5 before Christmas, which was made clear from the beginning.

On top of that, I have sent multiple emails and received no response at all, despite Vodacom stating that their support team would contact me within 24 hours. That promise was clearly false.

The delivery was supposed to take place on the 13th. It is now the 20th. I have received only the router, no contact from Frogfoot to install the fibre, and no information whatsoever about where my PlayStation is.

This level of service is unacceptable, unprofessional, and honestly ridiculous. Vodacom has failed to communicate, failed to deliver on their promises, and shown no urgency in resolving an issue that they created themselves. I would seriously not recommend Vodacom Fibre to anyone based on this experience.