Extremely slow and unsatisfactory service

<p>I tried calling the call centre to query my bill. Have been holding on for 18minutes and still going strong. </p> <p>You are asked to key in your cell number, yet when you are so lucky to get hold of a consultant they ask you again for the info plus waste another 5min reconfirming your information. </p> <p>Please this is not acceptable as your service is costing me money and certainly not bringing any joy!</p>